![]() ![]() ![]() ![]() If your scanner is connected to one computer via USB and another computer via wireless connection, and Epson Scan 2 is running on the wirelessly connected computer, pressing the start button on the scanner will save the scanned images to the wirelessly connected computer (ES-500W II).Use a genuine Epson cleaning kit or a soft. Note: The illustrations show the ES-500W /ES-500WR, but the instructions are the same for the ES-400. Dust can cause spots or lines in your scanned images. Try turning the wireless router off and on (ES-500W II). Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Check that the Wi-Fi connection is working correctly.If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.The scanner may not work properly when connected through a USB hub. Connect the scanner directly to the computer.Use the USB cable that came with the scanner.Make sure the scanning software is installed.In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.Make sure the connection between the scanner and your computer is secure.If so, wake your system and restart your scanning software. Make sure your computer is not running in a power-saving mode, such as sleep or standby.Make sure your computer has adequate memory and meets the system requirements for your operating system.Make sure the scanner cover is closed and there is no jammed paper inside. The error light is on : The scanner cover is open. If the error continues, contact Epson for support. If your scanning software does not operate correctly, try these solutions: Turn the scanner off and then back on again. Reinstall Epson Scan by following the instructions in your Start Here sheet.My scanning software doesn't work properly in Windows or on my Mac. If the check box next to Run this program in compatibility mode for, uncheck it. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. 1) Right-click on the Epson Scan icon on the desktop, then click Properties. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Settings > Control Panel, double-click the Scanners and Cameras icon, and delete your scanner from the list of installed devices. Do one of the following to access the Epson Scan Settings utility: Windows 10: Click and select All Apps > EPSON > Epson Scan 2 Utility. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. The AP mode light comes on in blue, indicating an AP mode connection. Enter the password shown on the scanner label. From your computer or device, open the list of wireless networks and select the SSID shown on the scanner label. Do one of the following:Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Press the Wi-Fi button on the scanners control panel. With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. ![]()
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